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Chapter 10: Application Extension Configuration
AltiWare ACM 5.1 Administration Manual 121
• AA—select the auto attendant number to use in the drop-down list under the option.
AA settings are configured in System > AA Configuration.
• Extension—select an extension from the drop-down list.
• Operator—select an operator from the drop-down list.
Important: If the failover setting for the application extension is set to an extension, and
the extension is RNA or busy, the system will announce to the caller that the
extension is not available and the call will be dropped.
Application Information
Additional information can be described in the App Information fields. If desired, enter
the appropriate information in the fields for Application Source, Spec Doc Location,
Designed by, Implemented by, Implementation Date, Revision Number and
Revision Date.
Readying the Application
If a third-party application is connecting to this extension, make sure the application is
properly set to log into the application extension. If the third-party application is logged
in, the status shown in Figure 1 on page 120 changes to “connected.”