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Chapter 4: System Configuration
60 AltiWare ACM 5.1 Administration Manual
Setting Business Hours
The Business Hours tab contains group boxes for setting the business hours and days of
the week for which the business or organization is in operation. The business hours
schedules are used to set other system settings such as trunk, and DNIS and caller ID
in-call routing.
Note: Because the business hours are used throughout the system, you or the
appropriate administrator must make sure the system time has been set
correctly. The system time can be changed using the Date and Time options in
the Windows Control Panel.
IP Trunk Access – Only one IP trunk access option is allowed per
system. To use Voice over IP, you must set up this access and, in
addition, configure the IP Dialing Table as discussed in “Defining the
IP Dialing Table” on page 336 and set the VoIP codecs as discussed
in “Setting VoIP Codec Profiles” on page 327.
Note: After setting the IP Trunk Access code here, you should set
the Trunk Access Codes of any 30-port VoIP boards to
“None” on the General tab of the Trunk Configuration
window (see “Setting General Trunk Attributes” on page
150). This will prevent users from directly accessing the 30-
port boards—which use the G.711 codec only—for calls to
AltiContact Manager servers or other IP gateways that may
require the G.723 codec. If you still want users to have
access to this trunk for outgoing calls, you can set it up
through out call routing (see <Emphasis>Chapter 14, Out
Call Routing Configuration).
Route Access – The Route Access option can be assigned to one or
more digits, to route the call per the out call routing table. Out call
routing, which is sometimes called ARS (Automatic Route Selection)
or LCR (Least Cost Routing without carrier rate table), is described
in <Emphasis>Chapter 14, Out Call Routing Configuration.
Out call routing is designed to help 10-digit dialing, Zoomerang
dialing, digit manipulation, and tie trunk hop-off dialing.
Parameter Description