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Chapter 1: Overview
AltiWare ACM 5.1 Administration Manual 7
• When user clicks Delete All in call history, confirmation is required
IPTalk Enhancements
• IPTalk uses SIP protocol
• Supports IPTalk behind NAT
• Dial pad transmits DTMF to server when using IPTalk
• User can select different ringing and voice devices
AltiAgent
• User receives indication when calls are in the workgroup queue
• User has the ability to manage the workgroup voice mail box
• Workgroup voice mail indicator added
• DNIS field added to Queue monitor window
• A red light blinks when "Not Ready" is displayed
AltiSupervisor
• Agent SKL (Skill Level) field added to the Agent Monitor screen
• SKLR (Skill Level Requirement) added to the Workgroup Queue screen
• Coaching is supported, in addition to Barge-in and Silent Monitoring
AltiConsole
• Call recording can be enabled from AltiConsole
• Enhance Park and Page operation
IP Phone New Features and Enhancements
(IP600, IP710, IP705)
• Supports SIP protocol through firmware upgrade
• Supports "Flash" and "Pause" in speed dial in the programmable keys. It can be
configured only from AltiWare Administrator.
• Network status display added for troubleshooting purposes
• IP phone password is updated by the system when the user changes voice mail
password