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Chapter 4: Full System Configuration
87
Voicemail Settings for
System Inbox
The system voicemail greeting is what a caller hears
when the call is routed to system inbox voicemail.
It is not the same as what the caller hears if routed
to a personal mailbox (see “Changing User
Information” on page 110, and “Setting Call Routing”
on page 95.)
A caller will be routed to system voicemail if:
• The system is set to “ring all handsets” and no
users pick up within the specified time,
• The caller fails to identify a specific user, or
• The caller fails after three tries to successfully
identify a system user.
You have two options for system voicemail greetings:
Main
The main system voicemail greeting that should
rarely, if ever, change.
Temporary
A temporary greeting that can be changed without
overwriting the main greeting. This is typically used
to record a special message for holidays.
CyberGenie’s default greeting for both the main and
the temporary greetings is the same.
Recording a new greeting will overwrite the existing
one.
NOTE:
System
voicemail greetings can
be recorded at your
computer if you have a
microphone. They can
also be recorded using
the handset, as
described in “Changing
Voicemail Greetings” on
page 153.
To record and review a system greeting:
1. Click on the properties panel for the greeting
you want to record. A dialog box will open:
2. Click to start recording.