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Chapter 1: Introduction
5
Automatic speech
recognition (ASR)
A technology that allows a computer to recognize
and respond to spoken commands.
CyberGenie
Your virtual personal assistant. This is the voice the
user hears when checking messages or accessing a
speech-activated feature through the handset, or a
caller hears when phoning in if the Auto Attendant is
activated. CyberGenie combines Auto Attendant
features with other advanced speech recognition
command features that greet and direct incoming
calls and provide the CyberGenie user with an
interactive speech interface to many system
features. Unlike some earlier ASR technology, you do
not have to “train” CyberGenie to understand your
voice.
CyberGenie@Work
The software that drives your Cygnion telephony
system.
CyberGenie@Work
server
The application that runs CyberGenie@Work in the
background. It loads automatically when you start
your PC and must remain up and running for your CG
2400 system to operate fully.
CyberGenie@Work
application
The software user interface. This can be closed
without shutting down the server.
Base station
The hardware that receives and processes call
information, then passes it on to CyberGenie@Work.
The base station is physically connected between the
phone jack and your computer.
Handset
The device that serves as a cordless phone as well as
a link between you and CyberGenie.
Analog phone
An analog phone is a device which uses tip & ring (tip
& ring refers to the type of connection used when the
phone is plugged into a public telephone service
phone jack). It is also a non-digital, non-PBX
phone—the type of phone commonly found in a
home.
CG 2400 system
The complete Cygnion small office or home office PC
telephony system. The basic components of the
CG 2400 system are the base station, a handset, and
the CyberGenie@Work software.