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Chapter 7: Calls from the Handset
159
Receiving a Call
When a call comes in, the handset display identifies
the source of the call.
With external calls, the handset shows available
caller ID information if you have caller ID service
available from your public telephone service. If the
caller has ID blocking, the handset will show
Blocked.
NOTE
: You can set up
custom rings to
distinguish between call
types. (See “Changing
the Ringer Sound” on
page 179.)
If the line does not have caller ID, the handset shows
which line the call is coming in on (Line 1 or Line 2).
With internal calls (calls from other handset users),
the handset shows the user’s name and extension
number.
The user is notified of incoming calls either through a
ring, by a flashing indicator light on the handset and
with a blinking icon on the handset display.
NOTE:
You can control
how CyberGenie routes
incoming calls. (See
“Setting Call Routing”
on page 95.)
To receive a call:
1. When a call comes in, press to receive the
call. If you do not take the call, it will be routed to
either the system inbox, your personal voicemail,
or back to the Auto Attendant, based on the
system’s call routing configuration.
2. When finished with the call, press .
Placing an External Call
There are four ways to place calls from the handset:
Dial from the keypad
Dial a number with the handset keypad (either pre-
dial or dial after dial tone is heard).
Use speech
commands
Use CyberGenie to place your call by using a spoken
command (the call-by-name feature).
Select from the
handset phone book
If you download the phone book from CyberGenie to
your handset you can select numbers to call from the
phone book. (See “Downloading the Phone Book to
Your Handset” on page 174.)