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3. Call the CyberGenie Support Center and register
with one of our support representatives.
Phone support:
Hi, I have a
question regarding…
Having a problem and need someone to answer your
question directly? You can get one-on-one personal
assistance by speaking to a CyberGenie Customer
Support Professional. Toll-free telephone support is
available between 5:30
A.M. to 9:30 P.M. (Pacific
Time), Monday through Saturday, at 1-877-MY
GENIE (694-3643).
To expedite the handling of your call, please give the
Customer Support Professional the telephone
number that you registered your CyberGenie system
with, and, if possible, your base station ID number.
While accessibility may vary based on the number of
callers, we promise to assist you in a prompt,
courteous, friendly and helpful way.
Website support:
Report a Problem or
Search for a Solution
Access our technical support page via the Internet at
www.cygnion.com.
• Report a Problem:
Use the Report a Problem option to enter your
question or problem directly into our Problem
Management System. You may submit your
support problem or question 24 hours a day,
seven days a week. Once your problem or
suggestion is received, the turn around time for a
response is one business day or less. You may
receive either an email or a call from one of our
support professionals.
• Search for an Answer:
Use the Search for a Solution option to search
for solutions to previous problems that may
match yours or access our list of Frequently
Asked Questions (FAQs) for solutions to the top
ranking questions that have been asked by
customers.
Email support:
Dear CyberGenie,
can you help
me with…
The CyberGenie email system allows you to request
information from a qualified support professional via
email. You may submit your support question via
email 24 hours a day, seven days a week. Once your
email is received, the turn around time for an answer