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CG 2400 User Guide
212
Troubleshooting
This section describes common situations that may
come up during installation and operation.
Hardware
Situation
Description
Base station light
is off
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Cause Base station is damaged.
Action Call technical support.
Base station light
is amber
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers. (See “External Line Setup” on page 89.)
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.