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Chapter 4: Full System Configuration
95
Setting Call Routing
Call routing determines how a call is received and
forwarded. The following diagram gives an overview
of how incoming calls are routed:
NOTE
: You may want
to verify call routing
choices after you have
added users and
handsets.
All call routing configuration is line specific, meaning
you can set different routings for each line if you
have two external phone lines connected to your
base station.
You can also set up different call routings for each
line based on business and non-business hours.
For each set of hours, you can further specify how
you want calls handled by directing the calls to
specified users, to specified mailboxes, or to
CyberGenie.
You can also set the number of seconds before an
incoming call rolls over to the system inbox voicemail
if no user answers from a handset.
Auto
Attendant
Specific
Mailbox
All
Users
Specific
User
Incoming Call
Specific
user
requested
No user
requested
or
user not
recognized
User
answers
User
mailbox
System
voicemail
User
answers
User
mailbox
No user
answers