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Chapter 4: Full System Configuration
83
NOTE
: If you want no
music or sound while
the caller is on hold,
select the silent.wav
file in the default
directory.
2. To change the music, click to browse through
your directories. Unless you have set up the
software in a different directory from the
recommended default, the default directory is
Program Files\CG@Work\Data.
3. Click the desired .wav file. To hear the file
selected, repeat step 1.
Call Logging
Click Call Logging on the resources panel. (If the
Call Logging option is hidden, click System
on the resources panel.) The corresponding
properties panel will appear:
Call Log Setup
The call log is a running record of calls coming in
and/or out of the system.
You can configure the call log to capture call data for
specific time periods, and for specific types of calls.