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CG 2400 User Guide
214
I cannot make a call
by saying a
caller’s name
Cause Speech recognition disabled in Contacts.
Action Make sure that contact entry has speech
recognition enabled.
Line lock out
Cause Software is unable to detect remote on-hook
message.
Action Wait for 20 seconds or reset the base station.
PC displays
an unknown device
message
Cause Driver was not copied from CD (during
installation process) before plugging in the base
station’s USB cable to PC.
Action Un-install software. Disconnect base station
from power outlet. Reinstall software, making sure
you do not reconnect base station to power supply
until prompted by system to connect base station.
Handset
Situation
Description
My handset
is not working
Actions Reset the handset.
Reset the base station power.
Replace the handset battery.
Refer to the handset manual for additional
information.
My handset
gives a busy tone or
constant dial tone
Cause Attempting to make internal call while system
is in standalone mode, or inconsistent state of base
station, handset, or software.
Actions Ensure that handset is subscribed to base
station.
Verify that handset is fully charged.
I do not hear
a dial tone after
pressing
Cause Handset is subscribed but not assigned yet, or
inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.