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Appendices
209
System Routing
A call has been automatically routed to handset or
voicemail by system.
Redirect
A call is being redirected.
Forward
A call is being forwarded.
Swap
User has switched between active call and call on
hold.
Transfer
A call is being transferred.
Blind transfer
User has transferred call and hung up before call was
answered.
Disconnects
A call has been disconnected.
Retrieve
A parked call has been retrieved.
Park
A call has been parked.
Conference
A call has been conferenced in.
Message Notification
A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
A call has been re-routed after three failed attempts
by CyberGenie to understand caller request.
Paging
System is ringing all handsets.
No Handset
User does not have handset assigned.
Busy Forward
A call was forwarded from handset because of busy
signal.
Call Rejected
A call has been sent to the call rejection message.
Call Waiting Accepted
A handset user has taken a call that came in on call
waiting.