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Chapter 5: System Administration
121
To reconnect a call:
NOTE:
This option
works only with a
three-party call that is
not a conference call.
1. Place the mouse cursor over the handset icon on
the call details panel. A menu box will open:
2. Click RECONNECT. The third party will be
disconnected and the second party will return to
active call.
Transferring a Call in a
Two-Party Scenario
You can transfer a call to another handset, to
voicemail, or to an external number.
To transfer a call:
NOTE
: You can
transfer the call to an
external number only if
the call is from another
handset. You cannot
transfer an external call
to another external
number.
1. Access the Call Progress window.
2. If more than one call session appears, click the
desired session on the system call activities panel
to display the call session in the call details panel.
3. If the call will be transferred to an internal
number, click in the user/contact panel to
display the active handset users. If it is to be
transferred to voicemail, click to display the
mailbox list. If the call is an internal call to be
transferred to an external number, click to
display the contacts list.