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Chapter 6: Unified Messaging
151
inbox, or a personal mailbox. Different greeting
messages can be recorded for each. System inbox
greeting messages can be recorded by any user with
access to the system inbox. Personal mailbox
greetings are specific to each user and are accessible
by user name (and user PIN code if a PIN has been
set up for that user).
Rejection message
You can direct unwanted calls to a rejection message.
The rejection message will play, then the caller will
be disconnected. (See “Rejecting a Call” on
page 124.)
NOTE:
You can
configure one line for
business use and the
other for personal use,
and have a different
welcome greeting for
each.
All greeting messages can be recorded at your
computer if you have a microphone connected.
Otherwise, greeting messages can be recorded from
a handset or an external line.
For any welcome or mailbox greeting, you can create
a main message as the default message, and a
temporary message, such as for holidays, that can
be set without overwriting the main message.
To view the default messages that come pre-
recorded with the CG 2400 system, see “Pre-
recorded Messages” on page 201.
Call Routing and How It
Affects Messages
As described in “Setting Call Routing” on page 95,
you can configure CyberGenie@Work to route
incoming calls to all handsets, a single handset, to
the general system greeting (from which the caller
can select a user or user mailbox to be further routed
to), or to a specific user's mailbox. You can also set
different routings based on the office hours.
Changing Welcome Greetings
If the external phone lines are configured to direct
calls to the Auto Attendant, the CyberGenie@Work
software determines which recording the caller is
greeted with based on defined business and non-