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Appendices
213
Software
Situation
Description
Incorrect
on-hold music
is played
Cause Incorrect configuration
Action Verify the filename on the Configuration
window’s System properties panel. The default file
is musichld.wav.
CyberGenie
doesn’t use correct
voice (male/female)
Cause Incorrect configuration.
Action Verify that the correct voice is selected on the
Configuration window’s System properties panel.
An incorrect
announcement or
no announcement
is being played
Cause Incorrect configuration.
Actions Verify that the announcement files have not
been deleted, damaged, or replaced. Do this by
playing back the announcement on the Configuration
window’s Messaging properties panel. If the file
does not play, re-record the announcement. If the
problem persists, reinstall software to replace the
default files.
Calls are
being routed to
an incorrect
destination
Cause Incorrect or incomplete configuration.
Actions Verify routing information under the
Configuration Window’s Line 1 or Line 2
properties panel for both business and non-business
hours. Also, check the Users properties panel to
ensure calls are routed to handsets.
Verify that handsets are subscribed and assigned to
users.
Check the call forwarding properties for the handset
users.
There is an error
in call forwarding or
message notification
Cause Incorrect or incomplete configuration.
Action Check the Call Forwarding and Messaging
tabs on the Configuration window’s Users
properties panel.
The call log is empty
Cause Incorrect or incomplete configuration.
Action Check call log configuration on the
Configuration window’s Call Log
properties panel.