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Chapter 4: Full System Configuration
97
NOTE:
If the user to
whom the calls will be
forwarded does not
answer the call and has
selected
Do not
forward my calls
, the
call will go unanswered.
Route to this mailbox Routes incoming calls to
a personal or system mailbox from a drop-down
list of users with mailboxes set up. (For more
information on how to set up users and user
mailboxes see “User Setup” on page 105).
Route to this user’s handset Routes incoming
calls to a specific handset, selected from a drop-
down list of users with assigned handsets. (To
subscribe additional handsets and assign users to
them, see “Handset Setup” on page 100).
Route to Auto Attendant Routes all incoming
calls to the Auto Attendant (see “Setting Up Auto
Attendant” on page 97).
6. Repeat steps 3 through 5 for Non-Business
Hours.
7. On the bottom of the properties panel, you must
also select where to route a call if it is not
answered by a user. You can choose either to
route the call to the Auto Attendant or to the
System voicemail.
To set the ring-all-users-handsets timer:
Click the down arrow on to select from
a drop-down list.
The minimum you can select is 10 seconds, the
maximum is 90 seconds.
Setting Up Auto Attendant
All incoming calls will be routed to the Auto Attendant
if that option is selected on the routing tab described
in the previous section.
Auto Attendant configuration controls which users
can receive calls and where a caller who needs help
will be routed.
You can also record the welcome greeting from this
window.
The welcome greeting is the message a caller first
hears if you have set up incoming calls to go directly