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B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS
240
SYSTEM ADMINISTRATOR'S GUIDE
Other Parameters - Call Hold
Other Parameters - Rotary Telephone Service
For callers who are calling from rotary telephones (unable to input DTMF signals) or who are
unable to properly respond to VPS guidance, this parameter specifies how they are treated.
To select Call Hold, follow the menu path as shown:
System Administration Top Menu - 1 - 5 - 7 - 5
Table 58
Parameter Value Range
(Default)
Description/Function
Call Hold
Mode
1. Disable
2. Enable
(Enable)
If set to "Enable", the VPS gives callers the option of
either holding for a specific extension or selecting one of
several Incomplete Call Handling service options.
While on hold, the VPS periodically gives callers the
choice to either continue to hold or select one of the
Incomplete Call Handling service options.
If set to "Disable," the VPS immediately offers callers the
Incomplete Call Handling service.
Call Queuing
Announcement
Mode
1. Disable
2. Enable
(Enable)
If set to "Enable," callers on hold are informed of their
current position in the call hold queue.
Example:
"
One other person is waiting to connect.
"
Call Retrieval
Announcement
Timing
1-30 s
(2)
Specifies the interval between the voice guidance
message that asks whether or not calls are to be retrieved
during call holding.
Example:
"
To cancel holding, press 2 now.
Otherwise, I'll try your party again.
"
Redialing
Cancel Timing
1. 15 s
2. 30 s
3. 45 s
4. 60 s
(30)
Specifies the interval between the voice guidance
messages that ask if continuous redials are to be
attempted during call holding.
Example:
"
To continue holding, press 1.
Otherwise, press 2.
"