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1.3 SYSTEM BASICS
20
VOICE PROCESSING SYSTEM OVERVIEW
See 3.1.4 PBX Requirements for Integration. You will find the following information about
each feature listed:
•
Description
•
Limitations of the system without the feature
•
Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to the Voice Mail.
DTMF Integration enables the VPS to recognize the current state of the call and improve its
call handling performance. When enabled, the PBX informs the VPS of the status of the call
(busy, answered, ringing, etc.) by sending a code with DTMF tones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-
TA624 or to a Panasonic KX-TD series PBX (depending on the software version). This digital
integration provides the VPS with more information than DTMF Integration. This information
enables the system to identify the extension number of the caller, know where the call is
forwarded from and why, and recognize what the caller wants to do. Some features are
available only with APT/DPT Integration (Live Call Screening, Two-Way Recording, Two-
Way Transfer, Direct Mailbox Access, Intercom Paging, Auto Configuration, Caller Name
Announcement (system/personal), Caller ID Call Routing, Personal Greeting for Caller ID).
1.3.4 Installer Equipment and Software Requirements
The installer
must
have a laptop computer or data terminal equipped with terminal emulation
software. We suggest you use something like HyperTerminal by HILGRAEVE. The computer
is used to program the VPS. Terminal emulation software enables the keyboard to be used as a
data entry device.
While both the laptop and data terminal will work, the laptop allows screens to be saved in a
file throughout the process. It is often helpful to retrieve these files later if technical support is
needed.