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B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS
216
SYSTEM ADMINISTRATOR'S GUIDE
Operator's Parameters - Day Mode - Operator 2
Operator-seeking calls are received at Operator 2 when Operator 1 is busy or does not answer
and Operator 1's parameters are set as follows.
• Busy Coverage Mode - No Answer Coverage
• No Answer Coverage Mode - Next Operator
To select Operator Parameters - Day Mode - Operator 2, follow the menu path as
shown:
System Administration Top Menu - 1 - 4 - 1 - 2 - 1 - 2
Table 42
Parameter Value Range
(Default)
Description/Function
Operator's
Extension
1-5 digits
(None)
Used to select the extension number for Operator 2. Any
valid extension number can be assigned.
Operator's
Mailbox No.
2-5 digits
(None)
Used to specify the mailbox number for Operator 2.
Callers to Operator 2 are prompted to leave a message in
this mailbox depending upon how the Busy Coverage or
No Answer Coverage modes are set.
Busy Coverage
Mode
1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)
Specifies how calls are handled when the Operator 2
extension is busy.
1. Hold - The caller is automatically placed on hold and
the Operator 2 extension is called again.
2. No Answer Coverage - The caller is offered one of the
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 2 is signaled when another call
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call
after playing "
Thank you for calling.
"