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B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS
218
SYSTEM ADMINISTRATOR'S GUIDE
Notes
An operator-seeking call is always first transferred to Operator 1. The call is then
transferred to Operator 2 and Operator 3 respectively, depending on system programming.
"Next Operator" cannot be set for "No Answer Coverage Mode" of Operator 3.
Operator's Parameters - Night Mode - Operator 1, 2, 3
Same as Day Mode.
Alternate Extension Assignment
Used to assign extensions that should be transferred differently from the normal extension
transfer sequence. Calls to the extensions in this group will be transferred following the
sequence defined by "Alternate Extension Transfer Sequence" (See "Alternate Extension
Transfer Sequence" in Table 68 in B7.3 PBX Interface Parameters).
Busy Coverage
Mode
1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)
Specifies how calls are handled when the Operator 3
extension is busy.
1. Hold - The caller is automatically placed on hold and
the Operator 3 extension is called again.
2. No Answer Coverage - The caller is offered one of the
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 3 is signaled when another call
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call
after playing "
Thank you for calling.
"
No Answer
Coverage
Mode
1. Caller Select
2. Leave Message
3. Disconnect
Message
(Caller Select)
Specifies how Operator 3 calls are handled when not
answered within the time period set through the
"Operator No Answer Time" mode.
1. Caller Select - This selection allows the caller to leave
a message or call another extension.
2. Leave Message - The caller is instructed to leave a
message in Operator 3's mailbox.
3. Disconnect message - The caller is disconnected after
playing "
Thank you for calling.
"
Table 43
Parameter Value Range
(Default)
Description/Function