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B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS
SYSTEM ADMINISTRATOR'S GUIDE
215
Note
Extension Call Forwarding to the VPS can override the operator call coverage settings
depending on the timing parameters of the PBX and VPS. Even if the operator call coverage
parameters are set to "Next Operator" on Busy/ No Answer, the call may go to the VPS (if
the Operator has set the call forwarding to the VPS).
Operator No
Answer Time
10-60 s
(30)
When a call to Operator 1, 2, or 3 is not answered within
the time set, the VPS will offer other options as defined by
the "No Answer Coverage Mode."
Note
: This timer applies to Operator 1, 2, and 3.
Busy Coverage
Mode
1. Hold
2. No Answer
Coverage
3. Call Waiting
4. Disconnect
Message
(Hold)
Specifies how calls are handled when the Operator 1
extension is busy.
1. Hold - The caller is automatically placed on hold and
the Operator 1 extension is called again.
2. No Answer Coverage - The caller is offered one of the
options specified by the No Answer Coverage Mode.
3. Call Waiting - Operator 1 is signaled when another call
is waiting using the Call Waiting feature of the PBX.
4. Disconnect Message - The VPS disconnects the call
after playing "
Thank you for calling.
"
No Answer
Coverage
Mode
1. Caller Select
2. Leave Message
3. Disconnect
Message
4. Next Operator
(Caller Select)
Specifies how Operator 1 calls are handled when not
answered within the time period set through the "Operator
No Answer Time" mode.
1. Caller Select - This selection allows the caller to leave
a message or call another extension.
2. Leave Message - The caller is instructed to leave a
message in Operator 1's mailbox.
3. Disconnect Message - The caller is disconnected after
playing "
Thank you for calling.
"
4. Next Operator - The system transfers the call to
Operator 2.
Message
Repeat Cycle
1-3 times
(3)
Specifies the number of times that the system will play the
Automated Attendant top menu.
Table 41
Parameter Value Range
(Default)
Description/Function