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1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
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VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and
changing system parameters and diagnosing system problems. System Administration is
accomplished using terminal emulation software.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message
Management. System Management is concerned with changing system parameters through the
System Manager's Mailbox.
Message Management is concerned with recording voice prompts through the Message
Manager's Mailbox. These messages include Company Greetings, Company Name,
Department Dialing menu, Custom Service menus, voice labels for System Group Distribution
Lists, user prompts, multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are
able to personalize. Subscribers can record their name, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfer status, enter Personal Group Distribution Lists,
set the message waiting lamp, and set notification by calling.