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Advanced Options for Voice Services
Optimizing Fax Completion Rates
Cisco SPA232D Administration Guide 214
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STEP 3 Determine the success rate.
STEP 4 Monitor the network and record the statistics for jitter, loss, and delay.
STEP 5 If faxes fail consistently, capture a copy of the configuration as described below.
You can then send this file to Technical Support.
a. In your web browser, enter the path for the configuration file:
http://<ATA_Local_IP_Address>/admin/config.xml&xuser=
<admin_user>&xpassword=<admin_password>
b. On the File menu, choose Save As, and save the file with a filename such as
MyConfiguration.xml.
STEP 6 To enable logging, go to the Voice > System page, and set the IP address of your
syslog and/or debug server. Set the Debug Level to 3. For more information, see
System, page 60.
NOTE: You can also capture data using a sniffer trace.
STEP 7 Identify the type of fax machine connected to the ATA.
STEP 8 Contact technical support:
• If you are an end user of VoIP products, contact the reseller or service
provider that supplied the equipment.
• If you are an authorized Cisco partner, contact Cisco technical support. For
contact options, see: www.cisco.com/go/sbsc