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9-7
Cisco IP Phone Models 7905G and 7912G Administrator Guide (SIP)
OL-4277-01
Chapter 9 Troubleshooting the Cisco IP Phone Models 7905G and 7912G
Debugging
Note If you want to collect information from more than one Cisco IP Phone, Cisco
recommends that you store information in a separate listen_port.log file for each
phone. If you store all information in a single file, it can be difficult to identify
which messages belong to which phones. To generate separate listen_port.log
files, configure each phone using its own profile or web page. For each phone, use
the Nprintf parameter in the profile or web page to specify a unique port number
on the server to which information will be sent. Then, run prserv.exe multiple
times, once for each phone from which you want to collect information. Run each
instance of prserv.exe in its own command window. For each instance, make sure
to specify a port number that corresponds to a port number in a Nprintf parameter.
Related Topics
• General Troubleshooting Tips, page 9-1
• Resolving Problems, page 9-2
• Contacting TAC, page 9-5