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Configuring Network Use
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Configuring Integration with Avaya Networks
VSX systems with an Avaya option key can use the following features on an
Avaya telephony network:
• Call forwarding (all, busy, no answer)—Configured by the Avaya
COMMUNICATIONS MANAGER (ACM) administrator and
implemented by the user
• Call coverage—Configured by the ACM administrator
• Transfer—Implemented via flash hook and dialing digits
• Audio conference—Implemented via flash hook and dialing digits
• Call park
• Answer back
• DTMF tones for Avaya functions
Refer to the Avaya documentation and Getting Started Guide for the VSX Series
for information about these features.
To use Avaya features, VSX systems must be configured as follows:
• Avaya option key installed
• Registered with the ACM
• H.239 enabled for content sharing
• Auto-answer modes disabled
To install the Avaya option key:
1. Obtain a license number from Avaya, then enter that online at the
Polycom Resource Center, along with your VSX system serial number.
This returns a key code for the Avaya option.
2. On the VSX system go to System > Admin Settings > General Settings >
Options and enter the key code for the Avaya option.