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Diagnostics and General Troubleshooting
7 - 9
Power and Start-up
Symptom Problem Corrective action
The system does not start
or respond in any way.
The power switch is off.
Note: VSX 3000 and
VSX 3000A systems have
three power switches.
Turn on the power switches for the system and all
equipment connected to it.
The power cord is not
connected.
VSX 3000, VSX 3000A, VSX 5000, VSX 6000,
VSX 6000A:
Make sure the power pack is connected to a power
outlet, and that its power cords are seated securely.
VSX 7000, VSX 7000s:
Make sure that the system is connected to the
subwoofer and that the subwoofer is connected to a
power outlet. The power for the system is supplied by
the subwoofer, so it must be connected in order for
the system to work.
VSX 7000e, VSX 8000:
Make sure that the system’s power cord is in place,
and that it is connected to a power outlet.
The power outlet is not
active, or the system’s
power supply is not
operating properly.
If you connect the system’s power cord to a power
strip, be sure the power strip is connected to a power
outlet and its power switch is on.
Check the power outlet by unplugging the system
and plugging in a lamp, radio, or other small
appliance. If it does not operate, the outlet is not
active — connect the system to a different outlet.
If the outlet is active, the problem could be in the
system’s power supply. In this case, call Polycom
Technical Support and arrange to return the system
for service.
The system starts in the
software update screen.
The power switch was
pressed for too long.
(VSX 7000e, VSX 8000)
This is normal.
To power up the system, press and release the
power button.
The system software is
corrupted or not loaded
properly.
Load the system software from your computer. For
instructions on how to do this, refer to Keeping your
Software Current on page 3-34.
The system restarts over
and over.
The power plug is not fully
seated.
Make sure the power plug is seated securely.
The socket is corroded. Unplug and reseat the power plug 5 times.
The power plug is damaged
or the power supply is bad.
Call service for an RMA to return the defective part.