Polycom VSX Series Conference Phone User Manual


 
Administrator’s Guide for the VSX Series
7 - 10
Controls
The system does not power
off when you press the
power switch.
(VSX 7000e, VSX 8000)
The power switch was not
pressed for long enough.
This is normal.
Press and hold the power switch for one second to
power off. The indicator light changes to blue when
the system is powered off.
The system does not power
off when you press and
hold the power switch.
(VSX 7000e, VSX 8000)
The power switch is bad. Call service for an RMA to return the defective part.
Symptom Problem Corrective action
The system does not
respond to the remote
control.
No, low, or dead batteries
in the remote control.
Install three AAA batteries in the remote control.
The batteries are installed
incorrectly in the remote
control.
Insert the batteries in the correct +/- position.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals.
Turn off the lights in the room and try the remote
control again.
The infrared sensor is not
receiving signals from the
remote control.
To check the remote control: Point the remote control
directly at the camera and press a button. If the light
on the system flashes, the remote control works
properly.
Make sure the transparent protective strip has been
removed from the infrared sensor on the front of the
system.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system or the
camera.
VSX 8000:
The external infrared
sensor is not operating
properly.
Check the connections between the rear panel, cable
adapter, and infrared sensor cable.
Symptom Problem Corrective action