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Administrator’s Guide for the VSX Series
7 - 26
You hear the incoming call
ring when you have set
sound effects volume to 0.
VSX 3000, VSX 3000A:
The internal ringer is
enabled.
On the Audio Settings screen, clear the Enable
Internal Ringer option.
Audio sounds raspy in
ISDN calls.
ISDN voice algorithm is
incorrect.
Go to System > Admin Settings > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw
or uLaw).
You can hear yourself on
your system’s monitor or
external audio system.
The far site microphone is
too close to the system’s
audio speaker. (Far-site
systems with separate
microphones only)
At the far site, make sure the microphone is placed
away from the system’s audio speaker.
The far site audio volume
may be too loud.
Turn down the audio volume at the far site.
The monitor or external
audio system is connected
to the VCR audio output.
Verify that all equipment is connected correctly
according to the manufacturer’s instructions and the
setup sheet you received with the system.
There is audio feedback
when a VCR is connected.
A single VCR is connected
so that it can play or record,
no tape is present, and
VCR - Far and Near Audio
or VCR Audio Out Always
On is selected.
Place a tape in the VCR.
Startup music plays
through the built-in speaker
but not through the monitor
speakers.
The audio system or
monitor speakers are not
properly connected.
Check audio connections and volume level on your
monitor.
The monitor’s volume is
turned all the way down.
Turn up the volume on the monitor.
When music is played
during the call, it sounds
distorted at the other sites.
The music source is not
connected to the system.
The system’s echo
cancellation and noise
suppression features may
interfere with music that the
microphone picks up.
Connect the music source to the system’s audio
input.
The network is
experiencing packet loss.
Turn off the music.
Retry the call.
Symptom Problem Corrective action