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Diagnostics and General Troubleshooting
7 - 21
Cameras
Symptom Problem Corrective action
Camera does not pan or tilt. You are attempting to move
a camera that does not
have pan/tilt/zoom
capabilities.
Make sure you have selected a pan/tilt/zoom
camera.
Camera control cable is not
connected properly.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
The RS-232 port is not
configured for camera
control.
Go to Admin Settings > General Settings > Serial
Port and verify that RS-232 Mode is set to Sony
PTZ.
The remote control is not
working.
Check that the remote control is functioning
according to the instructions in the section Controls
on page 7-10.
Separate camera does not
work.
The camera is not
connected correctly or its
power pack is not plugged
in.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
The camera does not track
to the person who is
speaking.
Automatic camera tracking
is available only on a
VSX 7000e or VSX 8000
system with a Polycom
PowerCam Plus camera.
Stereo is enabled in the
user interface. This is
possible even when you
have not set up the system
to use stereo.
Camera tracking and stereo
cannot be used together.
Clear the Enable Polycom StereoSurround
selection on the Admin Settings > Audio > Audio
Settings screen.
Use the remote control to move the camera.
Participants at the far site
have been controlling your
camera.
Camera tracking is turned off when the near or far
site moves your camera.
Press
Auto on the remote control to restore
tracking.
More than one person at
the near site is speaking, or
the near site is noisy.
Reduce the noise in the room.
The person who is
speaking is moving around
the room.
Ask participants to remain in one place when
speaking.
The camera is tracking to
presets that are at similar
angles — for example, a
view of the whole room and
a close-up view of a seat in
the center of the room.
Clear the presets. When setting new presets, do not
set them at similar pan angles.