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Diagnostics and General Troubleshooting
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Access to Screens and Systems
The monitor screen
remains blank when you
pick up the remote control.
The monitor’s power cord is
not plugged in.
Connect the monitor’s power cord and then power on
the monitor.
The monitor is powered off. Power on the monitor.
The monitor is not
connected correctly to the
system.
Verify that the monitor is connected correctly
according to the manufacturer’s instructions and the
setup sheet you received with the system.
The monitor is not set to
use the signal input that is
connected to the VSX
system.
On the monitor, change the signal input.
The image may take a few seconds to synchronize
after you select the signal input that is connected to
the VSX system.
The remote control does
not work in voice-only calls
using the
SoundStation VTX 1000
conference phone.
This is normal. Use the SoundStation VTX 1000 conference phone
controls in voice-only calls.
The system does not
respond to the touch-panel
control.
The RS-232 serial port is
not configured as a
touch-panel input.
Go to Admin Settings > General Settings > Serial
Port and verify the following:
•Baud Rate is set to the same value on the
system as on the touch-panel.
• RS-232 Mode is set to Control.
• VSX 7000e, VSX 8000: The touch-panel is
connected to the port that is configured as a
touch-panel port.
Symptom Problem Corrective action
Cannot navigate to Admin
screens — System button
is not displayed.
The home screen is not
configured to display the
System button.
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using VSX Web, FTP, Telnet, or
SNMP.
From VSX Web, you can add the System button
back to the home screen. Click System Setup and
navigate to Admin Settings > General Settings >
Home Screen Settings, then select System. The
change takes effect after you navigate away from the
home screen and then back again on the system.
Cannot navigate to Admin
screens without a
password.
The system administrator
has set a password,
or
The default password was
not deleted.
Enter the password.
The default password is the system’s serial number.
Symptom Problem Corrective action