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Diagnostics and General Troubleshooting
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Error Indications
Symptom Problem Corrective action
The System Information
screen shows “waiting” in
the IP Video Number field.
The LAN is not working. Check the LAN connection.
Contact your network administrator.
The DHCP server is not
available.
Contact your network administrator to correct the
problem with the server or to assign a static IP
address.
The home screen shows
“0.0.0.0” as the system’s IP
address.
The LAN cable is not
connected.
Check the LAN cable connection to the LAN port on
the system.
The system was configured
for a static IP address of
0.0.0.0.
Go to System > Admin Settings > LAN Properties
and correct the IP address settings.
The system is configured
for DHCP, and no DHCP
server is available or
responding on the network.
Contact your network administrator to correct the
problem with the server or to assign a static IP
address.
The system is partially or
incorrectly configured for
firewall/NAT operation.
Go to System > Admin Settings > Network > IP >
Firewall > and verify the NAT (WAN) Public
Address setting.
System displays a
message indicating network
congestion when placing an
ISDN call immediately after
starting the system.
This can occur if the system
uses a PRI E1 network
interface module that is
connected to an Adtran
Atlas 800 Plus module.
After power on, the Adtran
module must complete
channel restarts before the
system can complete ISDN
calls.
Wait about three minutes and try the call again.
The system displays a
message stating that there
are too many global
directory entries.
The system’s global
directory display is limited
to 4000 entries.
1. Go to System Information > > >
System Status, highlight Global Directories,
and press the Help button. The system lists
the Global Directory servers to which it is
registered, and the number of directory entries
from each.
2. Unregister the system from one or more of the
Global Directory servers.
Low battery icon on the
screen.
Low batteries in the remote
control.
Replace the batteries in the remote control with 3
AAA batteries.