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Administrator’s Guide for the VSX Series
7 - 18
Video is in black and white. The monitor is connected
using the composite
monitor connector, but it is
configured as S-Video.
Go to Admin Settings > Monitors > Monitors and
change the setting to Composite.
The monitor cable is not
connected properly.
Verify that the monitor is connected correctly
according to the manufacturer’s instructions and the
setup sheet you received with the system.
The monitor cable is bad. Replace the cable.
VCR/DVD records in black
and white.
VCR video format setting
(S-Video or Composite)
does not match the VCR
connection.
Go to Admin Settings > Monitors > Monitors and
change the VCR setting.
If you use the composite video adapter (RCA to
mini-DIN), set VCR to Composite.
The people at your site
show up in silhouette in the
PIP.
The camera is pointing
toward a source of bright
light, such as a window.
If it is practical to do so, have the call participants sit
in a location where there is no light source behind
them.
Otherwise, go to Admin Settings > Cameras and
select Backlight Compensation.
Video from your site is too
dark or too light in the PIP.
Lighting at your site has
changed within the past few
minutes.
During calls, the camera
adjusts for the lighting at
five-minute intervals.
Pan the camera. It adjusts for the lighting whenever it
is moved.
The system does not
receive closed captions
correctly.
The modem is not
connected correctly, or is
not configured correctly.
Verify that the modem is connected correctly
according to the manufacturer’s instructions and the
setup sheet you received with the system.
Go to Admin Settings > General Settings > Serial
Port and verify that RS-232 Mode is set to Closed
Caption.
Verify that the modem is configured for 8 bits, no
parity.
Graphics are displayed on
Monitor 1 at all sites even if
Monitor 2 has been
specified for content.
At least one site does not
have dual-stream,
People+Content, or H.239
capability.
This can occur in calls to
older systems that do not
support this feature.
ViewStation owners can upgrade to the latest version
of software.
MCUs, which support this
feature, must have the
conference configured for
this feature.
Configure the MCU for this feature.
Symptom Problem Corrective action