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Procedures Troubleshooting 5
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166 Issue 3 October 1999 107
Handset Problems
Symptom Possible Causes Possible Solutions
After you press O,
display does not show
anything.
There is no battery pack in the
handset.
Battery pack is not inserted properly
in the handset.
Battery pack is not charged.
Battery pack is defective.
Insert a battery pack in the handset.
Reinsert the battery pack in the
handset.
Place the handset with its battery
into the handset cradle until fully
charged, or remove the handset
battery pack, and place it in the
battery charger’s spare battery
compartment until fully charged. If
you have a charged battery pack,
use it while the other battery pack
recharges.
Call Customer Support for a
replacement battery.
*
After you press O,
handset double beeps,
RANGE flashes in the
display, and then
display goes blank.
Handset is out of range of its
matching radio module.
Serial numbers for the handset and the
radio module do not match.
Another electrical device or metal
walls are causing interference.
Radio module is not powered.
• Fully extend the handset antenna.
• Move the handset closer to the
radio module.
The handset and radio module must
be a matched pair.
Remove the electrical device that is
causing interference, or move the
handset or the radio module to
another location.
Power the radio module.
After you press O,
dial tone is not heard.
Telephone line cord is not plugged
into the radio module.
Communications system switch is not
operating properly.
Station wiring is incorrect.
Power down the radio module or
carrier(s). Wait 15 seconds. Plug the
telephone line cord into the radio
module, then repower the radio
module or carrier(s).
Check the wiring for the switch and
verify that the switch has power.
Check your station wiring, referring
to the table in “Radio
Module/Switch Wiring” in Chapter
2 and your switch manual’s station
port wiring configuration.
*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book