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5 Troubleshooting Procedures
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166104 Issue 3 October 1999
Installation Problems
Symptom Possible Causes Possible Solutions
One or more OUT
OF SYNC LEDs is
lit, radio module
PASS LEDs are not
lit, or both.
Expansion cable is installed in the
wrong IN or OUT jack, or it is not
fully inserted into the correct jack.
Carriers were not powered in the
correct order.
Telephone line cord was
disconnected and reconnected
without powering down, waiting
15 seconds, and repowering the
carrier(s).
1 Verify that all expansion cables are fully
inserted in the correct IN and OUT
jacks.
2 Check CONTROL/EXPANSION
LEDs for correct color. (See
“Understanding Your Model 117A4
Carrier” in Chapter 2.)
3 Ensure that each carrier has at least one
radio module installed.
If the control carrier is a Model 117A3,
ensure that there is a radio module in
that carrier’s Slot 6.
4 Power down all carriers, wait 15
seconds, repower the control carrier,
then repower the expansion carriers in
order, from left to right.
After you plug the
radio module or
carrier into an
electrical outlet, one
or more radio module
POWER and PASS
LEDs do not light.
Radio module or carrier(s) is
plugged into an electrical outlet
controlled by a switch.
Power cord of radio module is not
inserted properly.
Power cord of carrier(s) is not
inserted properly.
Power cord of radio module or
carrier(s) is defective.
Plug the radio module or carrier(s) into an
outlet not controlled by a switch.
Unplug the radio module’s power cord/AC
adapter from the electrical outlet and from
the radio module. Wait 15 seconds.
Carefully reinsert the power cord/AC
adapter into the radio module and into the
electrical outlet. Repeat for each radio
module.
Unplug the carrier’s power cord from the
electrical outlet. Unplug the AC adapter
from the carrier and from the power cord.
Carefully reinsert the AC adapter into the
carrier and into the power cord. Repeat for
each carrier. After waiting 15 seconds, plug
the power cord back into the electrical
outlet. (If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all the carriers at one time.)
Call for Customer Support.*
*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book