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Procedures Troubleshooting 5
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use
503-801-166 Issue 3 October 1999 105
After you plug the
radio module into an
electrical outlet, the
radio module’s
POWER LED
lights, but the PASS
LED does not light.
Radio module is malfunctioning. Replace the radio module.
After you plug the
carrier into an
electrical outlet, the
PASS LED of one or
more radio modules
does not light.
Radio modules are out of
synchronization.
Radio module is malfunctioning.
Power down the carrier, wait 15 seconds,
and repower it. If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all of the carriers at one time. If the
problem persists, call for Customer
Support.*
1 Remove all but one radio module from
the carrier. (See “Removing Radio
Module from Carrier” in Chapter 4.)
2 Test each radio module individually,
verifying that the POWER and PASS
LEDs on each radio module light when
the carrier is powered.
3 If the PASS LED does not light, the
radio module is malfunctioning. Replace
the radio module and handset.
A defective radio
module was
replaced, and now all
the handsets have
less range than
before, and the voice
quality has
deteriorated.
Radio module was inserted
without first powering down the
carrier. Carrier is out of
synchronization.
Power down the carrier, wait 15 seconds,
and repower it. If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all of the carriers at one time.
If the problem persists, call for Customer
Support.*
When turned on, the
handset display
shows lines going on
hold and line
selections changing
without any buttons
being pressed.
Electrical outlets may not be up to
specifications. Electrical problems,
such as no ground or floating
ground, can cause the switch to
send or receive spurious current,
causing problems in switch
protocol.
Verify that the outlets for the
communications system switch and for the
carrier(s) meet electrical requirements. (See
“AC Outlet Check” in Chapter 2.)
*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book
Symptom Possible Causes Possible Solutions