8-2 USING TELEVANTAGE
About TeleVantage ViewPoint_______________________________
The TeleVantage ViewPoint application provides a central place to manage your calls,
voicemail, contacts and TeleVantage account in an easy-to-use, graphical Windows interface.
In ViewPoint you can quickly and easily drag and drop to transfer or conference calls, point and
click to hear voice messages or call people back, set up call rules and “follow me” call
forwarding to handle important callers, monitor call center queues, and more.
See your TeleVantage system administrator about installing ViewPoint on your computer.
Without ViewPoint, you can still access many TeleVantage functions by using the telephone
commands. For details, see Chapter 3 through Chapter 6 and the “Telephone Commands Quick
Reference” in Appendix A.
Using ViewPoint in Spanish, German, French Parisian or French
Canadian
You can have the TeleVantage ViewPoint interface display in Spanish, German, French Parisian
or French Canadian. To do so, use the Windows Control Panel to set your Windows Regional
Settings to the desired language. You will need to restart ViewPoint if it was open.
Using ViewPoint from any web browser ______________________
TeleVantage ViewPoint Web Access is a version of TeleVantage ViewPoint that you can access
through your Web browser. If your office has ViewPoint Web Access set up, you can use it to
access TeleVantage features from any location on the Internet.
To access ViewPoint Web Access, type its Internet address in your Web browser. See your
TeleVantage system administrator for the address.
In most cases, the instructions in this manual also apply to ViewPoint Web Access. You can also
use ViewPoint Web Access’s context-sensitive online Help for specific instructions about a
ViewPoint Web Access folder.
