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5-16 INSTALLING INTEL TELEPHONY COMPONENTS
6. From NetMeeting, connect to the TeleVantage Server running Intel HMP by typing its
IP address or computer name and then clicking the telephone icon.
7. Verify that the audio is acceptable.
If the audio is acceptable, no further action is necessary.
If there is no audio or poor audio, then you must completely disable ACPI in order
to run Intel HMP on this PC. Disabling ACPI requires that you re-install Microsoft
Windows. Microsoft Knowledge Base Article # Q237556 provides instructions for
installing Windows without automatically enabling some form of ACPI.
Changing the IP address used by Intel HMP ___________________
If the IP address of the NIC on the TeleVantage Server that handles RTP audio traffic changes
(for example, you moved the TeleVantage Server and it is now under a different subnet), you
must change the IP address that you provided when you installed Intel HMP.
The TeleVantage Server will not start if the IP address used by Intel HMP is no longer associated
with the NIC on the TeleVantage Server that handles RTP audio traffic. You can identify this
problem by the following Windows Event Log message:
191 - Error - The Server did not start because the IP address specified
when you installed HMP is no longer valid.
To avoid this problem, change the IP address according to the following instructions.
1. Update the following Windows registry setting with the new IP address, as in the
following example:
HKEY_LOCAL_MACHINE\SOFTWARE\SBLabs\dm3ssp\IP_Addr0=192.168.1.8
2. Restart the TeleVantage Server and Intel HMP drivers in order for the change to take
effect.
Uninstalling Intel HMP
Important: Before uninstalling Intel HMP, be sure to back up your Intel HMP licenses.
Uninstalling Intel HMP deletes the folder that contains your licenses, so unless you save copies
of your license files, you will not be able to reinstall at a later time. See “Saving your Intel HMP
license to your license directory” on page 5-10 to identify the folder where you saved your Intel
HMP licenses.
To uninstall Intel HMP
1. From the Start menu, click
Settings > Control Panel > Add/Remove Programs.
2. In the Windows Control Panel, click
Add/Remove Programs.