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APPENDIX A
APPENDIX A
VOICE AND CONFERENCE RESOURCE
U
SAGE IN TELEVANTAGE
No matter whether you are using Intel HMP or Intel telephony boards and drivers, you need to
be aware of the number of voice and conference resources that your system requires in order to
support its voice processing and dial tone needs. This is especially important in the following
situations:
Large installations, in order to support many users simultaneously trying to perform
tasks that require voice or conference resources, as described in the sections “How voice
resources are used” on page A-1 and “How conference resources are used” on page A-5.
Installations using BRI boards or other trunk boards that have dedicated voice resources
that cannot be shared to stations.
Administrators of large or international TeleVantage installations should carefully analyze
usage patterns of callers and users before determining voice resource requirements. Depending
on call usage, the number of voice resources required can vary widely.
Voice and conference resources by board ____________________
Important: For the most up-to-date board specifications, including number and type of voice
and conference resources per board, refer to the Excel file SupportedTelephonyBoards.xls,
included on the root directory of the Intel Dialogic Drivers CD. Appendix E contains the same
information in table format.
How voice resources are used _____________________________
Each trunk and each physical station will use one voice resource in each of the following
situations (external stations use voice resources from trunks.)
When playing or recording a voice file over the telephone, including playing a
telephone command prompt, auto attendant prompt, or custom hold greeting to a user or
caller, and when a user plays or records a voice message, greeting, voice title, auto
attendant greeting, and so forth. Audio files played over PC speakers do not use voice
resources.
While playing a tone, such as the dial tone or ringback tone.
While collecting digits from a user.
While recording a call for a user.
While recording a call for call center Nth call recording. Nth call recording always
uses the voice resource from the non-agent party in the call which is typically a trunk.
This is the case even for per-agent Nth call recording.