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B-2 INSTALLING INTEL TELEPHONY COMPONENTS
Using the Intel Dialogic Makecall Utility_______________________
The Intel Dialogic Makecall Utility (DMU) is a wizard that helps you make a successful
outbound ISDN connection. For instructions on using the DMU, see its Help file, DMU.hlp, in
the
\DMU directory.
For an overview of the DMU, see the following document on the Intel Dialogic technical
support website:
http://resource.intel.com/telecom/support/appnotes/dmu/
The DMU is included on the Master CD in the Drivers\Support\DMU directory.
To run the DMU
1. Copy the entire
\DMU directory from the Master CD to your hard drive.
Important:
The pathname for the \DMU directory must not contain long file names.
Copy the DMU directory to your local drive or another path that contains only short file
names.
2. Run the file DMU.exe.
Note:
The DMU works best with only one ISDN board in the PC. If you have multiple ISDN
boards installed, you may have problems running the DMU.
If you are able to make calls successfully using the DMU, you do not need to use ISDIAG. Enter
the correct protocols in the Windows registry as described in “Changing TeleVantage ISDN
protocol parameters” on page B-4.
If you are able to make calls successfully using the DMU, but cannot make calls using
TeleVantage, see “ISDN calls work via the Intel Dialogic Makecall Utility but fail via
TeleVantage” on page C-16.
Using ISDIAG ____________________________________________
Use ISDIAG only if you have already tried the DMU and are still unable to solve your ISDN
line problems. ISDIAG is a DOS-based application that monitors a single channel on the ISDN
T1/E1 span and provides detailed diagnostic information. With ISDIAG, you can place test calls
on an ISDN line and generate a trace that provides valuable feedback to your carrier on the cause
of failed calls.
ISDIAG is installed automatically in the same directory as the Intel Dialogic Drivers. The
default location is
C:\Program Files\Dialogic\BIN.
Note:
After running ISDIAG, be sure to shut down the Intel Dialogic drivers and restart them
again before starting the TeleVantage Server. If you do not do this, the TeleVantage Server does
not initialize the data channel at startup, which may cause unpredictable results.