Vertical Communications TeleVantage 7.5 IP Phone User Manual


 
APPENDIX C
APPENDIX C
TROUBLESHOOTING
This appendix contains information that may be helpful when you are troubleshooting problems
with various Intel Dialogic components. It is divided into the following sections:
Troubleshooting Intel Dialogic board problems on page C-1.
Troubleshooting Robbed Bit T1 problems on page C-14.
Troubleshooting ISDN PRI T1/E1 problems on page C-15
Troubleshooting problems with analog trunks on page C-17
Reporting problems
For information about how to report problems, see Reporting problems to your TeleVantage
provider in Chapter 12 in Administering TeleVantage.
Troubleshooting Intel Dialogic board problems________________
This section provides information about the following problems:
Intel Dialogic drivers do not start. See page C-2.
TeleVantage Server fails to detect some or all stations on HDSI/x analog station board.
See page C-3.
Stations not responding error on DISIx analog station board. See page C-3.
DCM fails to detect a DM3 board. See page C-3.
DCM fails to detect a D/41ESC board. See page C-7.
Troubleshooting mixed CTbus board systems. See page C-8.
PCI boards not recognized at Server startup. See page C-8.
Intel Dialogic Service fails to start when a PCI board is installed in a PC with the
Phoenix BIOS. See page C-9.
Intel Dialogic drivers may not start after moving or changing a Intel Dialogic DM3
telephony board. See page C-9.
In the Device Monitor, stations or trunks are not in the expected order. See page C-10.
System Event Log reports Error 5aa or PEB/SCBUS cable missing and Intel Dialogic
drivers fail to start. See page C-11.
All phones ring when Intel Dialogic drivers are started See page C-12.
Echo heard on IP phones on calls that came in on D/120JCT-LS analog trunk board. See
page C-12.