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C-6 INSTALLING INTEL TELEPHONY COMPONENTS
Add up all of your DM3 vs. non-DM3 PCI boards, and see if you can account for all
of them in the PCITree main window.
Also, verify that Windows assigned an IRQ to the boards. The IRQ is displayed in the
last byte in hex in the Config Space Dump pane at the bottom right of the PCITree
window. (In the 2 previous graphics, this value is ‘11’ and ‘0B’ respectively.) Any
value other than ‘FF’ means that an IRQ was assigned. If this value is ‘FF’, report this
to your technical support representative.
Do one of the following:
If all the boards and IRQs are detected in PCITree. Go to step 4.
If any boards or IRQs are not detected. Go to the next step.
3. Try the following:
Install the affected board in one or more different slots.
Make sure that the chassis is PCI-compliant.
Install the latest version of BIOS.
If you are running Phoenix BIOS, make sure that the BIOS setting for Plug and Play
OS is set to No.
If none of these resolves the problem, go to the next step.
4. Verify that no other device is using the IRQ assigned to the Intel Dialogic drivers. To
do so, click
Start > Programs > Accessories > System Tools > System Information.
In the System Information dialog box, double-click
Hardware Resources, and then
double-click IRQs.
Do one of the following:
If there is no IRQ conflict. Go to the next step.
If there is an IRQ conflict. Resolve the conflict. If there is still a problem, go to the
next step.
5. Try restoring the device defaults in DCM. To do so:
Write down all of your non-default configuration settings. This information will be
lost after your perform the following step, and you will need to reconfigure all of
your boards.
In the DCM main dialog box, choose Action > Restore Device Defaults.
Reconfigure any non-default configuration settings.
6. One final troubleshooting step that may result in DM3 boards being detected
successfully is to delete all entries from the DCM main dialog box, and then restart
DCM. Reconfigure any non-default configuration settings, using the information you
wrote down in step 5.