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APPENDIX C. TROUBLESHOOTING C-11
3. Click the Physical tab, and make a note of the LogicalID parameter for the board.
4. Repeat for any remaining DM3 boards. When you are done verifying logical IDs, click
OK. If all of the logical IDs are correct, you are done.
5. If you need to change the logical ID for a DM3 board, first stop the TeleVantage Server
and the Intel Dialogic drivers if they are running.
6. In the DCM main dialog box, double-click the affected board.
7. On the Physical tab, select the
LogicalID parameter, and then select the correct logical
ID from the
Value drop-down list. Click OK.
8. Repeat steps 6-7 for any other affected DM3 boards.
9. Click
OK to save your changes.
10. Restart the TeleVantage Server and the Intel Dialogic drivers.
System Event Log reports ‘Error 5aa’ or ‘PEB/SCBUS cable missing’
and Intel Dialogic drivers fail to start
These error messages may occur after installing new Intel Dialogic boards, or after installing a
Windows Service Pack. Although the error messages indicate a problem with the SCbus cable,
this can be misleading. The most common cause is actually an IRQ or memory address conflict
between one of the Intel Dialogic boards and some other component on the TeleVantage Server.