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7-4 INSTALLING INTEL TELEPHONY COMPONENTS
Important: Do not remove the Intel Dialogic CD from the CD drive until you are
instructed to do so. If you remove the CD before or during a system restart, the
installation may not complete successfully.
If you are upgrading from a previous version of TeleVantage, go to the next section. If you are
installing a TeleVantage system for the first time, go to go to “Installing Intel Dialogic SR 5.1.1”
on page 7-6.
Uninstalling your current Intel Dialogic drivers
You must perform this step if you are upgrading from a previous version of TeleVantage. Even
though Intel Dialogic SR 5.1.1 was installed with TeleVantage 6 and 7, you need to perform the
following steps to delete it, because Intel Dialogic SR 5.1.1 FP1 SU 107 (included with
TeleVantage 7.5) cannot be installed on top of SR 5.1.1 FP1 SU 69 (included with TeleVantage
6 and 7.)
To uninstall your current drivers
1. In the TeleVantage Administrator, choose
Tools > Shut down Server. Click Stop
TeleVantage Server and Intel Dialogic Drivers
, and then click OK.
2. Exit or stop all Intel Dialogic Services and TeleVantage Services and applications
running on the TeleVantage Server PC, including the TeleVantage Conference
Manager service and other Add-ons. (You do not need to stop Microsoft SQL Server
Services.)
3. Back up your complete TeleVantage system, including your TeleVantage database
and voice files.
Note:
The upgrade to TeleVantage 7.5 is one-way, and can not be uninstalled, so to
recover your TeleVantage system, you will need to restore the entire PC image to the
same TeleVantage build that you were running before upgrading. For instructions on
backing up your database and voice files, see Chapter 12 in Administering TeleVantage.