Filter
Top Products
APPENDIX A. VOICE AND CONFERENCE RESOURCE USAGE IN TELEVANTAGE A-3
See “Conserving voice resources” on page A-4 for information on how to ensure that
adequate voice resources are reserved for other purposes when you are recording all
calls.
Beep on call recording. Beep on call recording requires one voice resource that is
shared system-wide by all users who hear the beep. Beep on call recording also requires
additional conference resources—see “How conference resources are used” on page A-5
for details. For more information on using beep on call recording, see Chapter 4 in
Administering TeleVantage.
Hold audio from a file. Each file hold audio source requires one voice resource.
Silence source. On systems with more than 24 shared voice resources, TeleVantage
will use one voice resource to provide a reliable source of silence.
Dedicated vs. shared voice resources (Intel boards only)
Note: The information in this section applies to Intel Dialogic boards only, and is not applicable
to Intel HMP.
Intel Dialogic boards come with both dedicated and shared voice resources:
A dedicated voice resource has a fixed association with a trunk or station.
A shared voice resource can be used by TeleVantage for a trunk or station as needed.
See the Station and Other Resources by Board table in Appendix E for details of dedicated and
shared voice resources by board.
Dedicated trunk voice resources
Some Intel Dialogic trunk boards associate a voice resource with each trunk. The nature of the
association varies based on trunk type and active protocol.
Non-DM3 analog trunk resources. Each non-DM3 analog trunk resource is also a
voice resource. Voice resource features will be used for per-trunk functions such as
playing prompts, collecting digits, and so forth, and will not normally be used for other
functions such as system call recording or playing hold music. However, if no voice
resources are available for these purposes, TeleVantage may take idle trunks out of
service in order to free up additional voice resources (also known as “borrowing” voice
resources.)
If no active line is connected to the trunk, TeleVantage will automatically treat the trunk
resource as a shared voice resource.
E1 CAS trunks. When running E1 CAS protocols (which are only supported on
non-DM3 E1 trunk boards) each E1 CAS trunk has a fixed association with a voice
resource on the same physical board. These voice resources are used only for per-trunk
functions such as playing prompts, collecting digits, and so forth, and cannot be used for
other functions such as system call recording or playing hold music.