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CHAPTER 4. USING THE FEATURES
Leave Word Calling
This feature allows the attendant to leave messages for system users. Messages cannot be
left for the attendant group or individual attendants.
The attendant cannot activate Leave
Word Calling via Distributed Communications System connections.
In addition, the attendant may be a systemwide message retriever and can retrieve
messages for other system users. (Refer to “Message Retrieval” for the procedures on
retrieving messages.) The attendant can retrieve messages, delete messages, and connect
the requesting user with the person who left the message.
System users call the attendant when they want their messages retrieved.
A Msg button, also labeled with a name or number, may be assigned to the console so that
you can observe the message waiting status of a remote extension number. Such an
extension number may be an individual terminal or a hunt group where a single extension
number is assigned to all voice terminals.
The attendant can use Leave Word Calling during the call extending procedure. If the called
party is busy or does not answer, the attendant can return to the caller, take a message,
then activate LWC at the called terminal.
To store a message for a system user after a call extended to the user’s terminal returns
busy tone or is unanswered:
1.
Press
[Start].
Ž Dial tone heard.
• Split lamp lights.
Ž Caller is separated from the connection.
2. Dial the desired extension number.
Ž Called voice terminal is busy or unanswered.
3. Press [LWC].
Ž Message lamp at the called voice terminal lights.
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