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CHAPTER 3. OPERATING THE CONSOLE
This feature is activated automatically when you perform any one of the following actions
after answering an incoming call:
1.
Press the Start button.
2. Call an extension number using the Selector Console.
3. Call an extension number using Start and dialing.
4. Press a Trunk Group Select button.
While the caller is split from the console, the Split lamp is lighted. The split condition is
canceled, and the Split lamp goes dark when you do one of the following procedures:
1.
Press the Release button to connect the split party to the called party and disconnect
the console.
2. Press the Split button to establish a 3-way connection with you, the caller, and the
called party. If the called
returns you to the caller.
3. Press the Cancel button to
caller.
party has dropped off, pressing the Split button simply
cancel the outgoing call attempt and reconnect you to the
All the steps for activating and deactivating the split condition are integrated into the next
procedure, “Extending Calls.”
Extending Calls
Extending a call means, basically, to transfer a call from the console to another destination.
Calls can be extended to an inside extension number or to an outside number through a
trunk. Extending a call consists of answering an incoming call, splitting, placing another call,
and then connecting the two calls together. Once a call is extended, you can release from
the call or remain connected.
The following procedures for extending calls combine the basic call-handling steps already
presented in this chapter.
In all cases, calls that have been extended can be held at the
console rather than released.
You will extend calls for the following reasons:
• A party on an incoming call requests to be connected to an extension number inside
the system. The incoming call will normally be a trunk call from outside the system,
but it can be from an inside extension number.
• An inside extension user in your own system requests to be connected to an outside
number through a trunk.
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