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CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS)
5. If you are going to announce the call, wait for the called party to answer.
If the called party accepts the call, press [Release].
• Caller is connected to the called party.
If the called party declines to talk to the caller, press [Cancel].
• Console is connected to the caller again.
Explain to the caller that the called art is not available; take a message or ask the
caller to try again later; then press [Release].
6. If the called party is busy or does not answer, press [Cancel].
Ž Call attempt is canceled.
Ž Call progress tone stops.
• Console is connected to the caller again.
Explain to the caller that the called party cannot be reached. If the caller wants to
wait, extend the call again; then press [Release].
If the caller does not want to wait, take a message. Ask the caller to try again later;
then press
[Release].
To extend a CAS call to a branch other than the originating branch:
1.
2.
3.
4.
5.
Press [Start].
• Caller is separated from the console (on hold at the branch).
Note:
The split function does not work on CAS calls.
• Listen for dial tone from the branch location.
Note:
Do not go to Step 2 until you hear dial tone. The call will not
go through if you dial the number before you hear dial tone.
If your company locations have a Uniform Dial Plan, go to Step 4; otherwise, “go to
Step 3.
Dial the trunk access code for the requested other branch location (as administered
at the originating branch).
Dial the desired extension number of the other branch location.
To complete the call, use Step 4, 5, or 6 in the above procedure
call to the originating branch).
(To extend a CAS
6-5