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CHAPTER 1. INTRODUCTION
CHAPTER 1. INTRODUCTION
This guide to the operations of the system attendant console is for use by console
attendants after training is completed. It provides detailed step-by-step instructions for each
operation accompanied by descriptions of the possible system responses.
Note:
This guide does not cover operations associated with Hospitality Services
and Automatic Call Distribution (ACD). Information on these groups of
features can be found in the following documents:
• DEFINITY® Communications System Generic 1 and System 75—
Hospitality Operations, 555-200-723
• AT&T System 75—Automatic
Call Distribution (ACD)—Agent
Instructions, 555-200-722
• AT&T System 75—Automatic Call Distribution (ACD)—Supervisor
Instructions, 555-200-724.
This issue replaces all previous issues of this document. Reasons for reissue include the
following:
• To include information on enhanced DEFINITY Communications System Generic 1
• To include information on an additional attendant console model called the enhanced
attendant console
• To include information on an additional selector console model called the enhanced
selector console
• To include the Loudspeaker Paging Access—Deluxe feature
• To include information on hundreds group numbers for systems that handle more
than 800 lines
• To clarify some existing information to make the guide easier to use.
This guide contains terms that specifically apply to the system attendant console; they are
defined in the text where they are first used and are also entered in the Glossary. Terms
associated with communications systems in general are listed and defined in the Glossary.
The information contained in this guide applies to:
• DEFINITY Communications System Generic 1
• System 75 (Version 1, Version 2, and Version
• System 75 XE (Version 2 and Version 3)
(single and multi-carrier cabinet)
3)
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