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CHAPTER 2. DESCRIPTION
TYPICAL
BUTTON LABEL
Table 2-A. Attendant Console Feature Buttons
WHAT THE
BUTTON DOES
Activates Automatic Circuit Assurance referral.
Provides Abbreviated Dialing of a number or an access code.
Removes an agent from ACD call distribution in order for the
agent to complete ACD-related activities such as forms
completion.
Lamp flashes when the number of Attendant Queued Calls for
the attendant group reaches an administered threshold;
pressing the button displays the queue status.
Lamp flashes when the oldest call in the attendant group
reaches an administered Attendant Queued Time threshold;
pressing the button displays the queue status.
Places a call to a split supervisor.
Makes the user automatically available for new ACD calls
upon completion of an ACD call.
Allows the attendant to enter a wakeup call for a guest
(Hospitality Services feature) (V3 and G1).
Makes the console in a hunt group unavailable to incoming
calls to the group (V3 and G1).
Lamp shows busy/idle status of the assigned trunk or
extension number; button places a call to that facility (Facility
Busy Indication feature).
Activates Busy Verification of Terminals and Trunks.
Associated lamp indicates that backup service is in effect.
For V2, V3, and G1 only.
Cancels outward calling restriction for the voice terminal of a
guest room when the room is occupied (Hospitality Services
feature) (V3 and G1).
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