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CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)
Display
When an incoming attendant-seeking call for ‘a branch location arrives at the CAS console,
the display will identify the call.
For example, the display might show PARKWAY.
“PARKWAY” tells you that the call is intended for the Parkway location of your company.
You can answer the call with the name of that location. If the system is part of a Distributed
Communications System (DCS), the display will show the following information for CAS calls:
Type of Call Display Will Show
LDN
Incoming Trunk Name
Dial O
Caller’s Name and Extension
Recall on Don’t Answer (V3)
RLT Name and Trunk Access Code
Recall on Don’t Answer (Generic 1)
Caller’s Name and Extension
Recall on Call Waiting (V3)
RLT Name and Trunk Access Code
Recall on Call Waiting (Generic 1)
Caller’s Name and Extension
Remote Hold Recall (V3)
RLT Name and Trunk Access Code
Remote Hold Recall (Generic 1)
Caller’s Name and Extension
Others (including Coverage Calls)
RLT Name and Trunk Access Code
The console may have a Trunk Name button that is useful in a DCS environment. Since the
normal DCS display from a system user is name and extension number, you may not know
which branch location originated the call. However, if you press Trunk Name while on an
active call from a system user, the RLT name will be displayed.
The Trunk Name button can also be pressed to display the name of an outgoing trunk group
that is administered for no outgoing display.
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